No matter what your support needs may be, our Help Desk system and Client Access Portal will ensure your support requests are handled quickly and efficiently. We will be your personal call center…standing by to help you with your computer questions and problems.
At Canyon Networks we realize how difficult it can be to support, keep track of, and manage the IT needs of your technology users. With our Help Desk solution you can utilize our state of the art ticket management system that is simple to use and very cost effective. Canyon Networks will log all support requests in the ticketing system, regardless of how we receive the request.
With Canyon Networks we provide access to our clients with the Client Access Portal. It gives any employee in your organization the ability to directly submit service requests, track their progress and more – based on the access and security levels you define. Our Client Access Portal is a fully-hosted, web-based application, so there is no software to install, no updates to download and you are always using the most up-to-date version.
Our Help Desk solution is optimized by a powerful workflow automation engine to speed service, eliminate redundancy and increase accountability. The management of service tickets is simplified by comprehensive service-activity reports and at-a-glance visibility into the entire process.