What separates Canyon Networks Co-Managed Service desk from every other internal help desk system – even solutions costing many times more – is the direct link to us. This gives you the unique ability to configure the platform in any way you chose to efficiently and seamlessly share the responsibility of managing your IT resources. That’s why we call it the Co-Managed Service Desk. We help you get the most out of your internal IT staff and allow you to work more efficiently and productively with us.

• We give YOU complete control over what issues get sent to us, and when we get them.
• Individual service tickets can be automatically routed using the powerful built-in work flow automation engine, or manually escalated. Either way, the system virtually guarantees you have immediate access to additional IT resources -whenever and wherever you need them – without the need to manage multiple vendors or add to your overhead.
• Coverage outside of your normal business hours
• Experts to lean on when you hit an IT problem you can’t solve internally
• Extra manpower to help during periods of peak demand