Computer Expertise

Your computers and your computer network are the heart and soul of your business. Based in Bangor, Maine, Canyon Networks is a reliable and responsive source for expert computer repair, networking, virus protection, security, and technology consulting.

Co-Managed Service Desk

Canyon Networks delivers a unique approach to traditional help desk solutions by providing integration directly with us!

What separates Canyon Networks Co-Managed Service desk from every other internal help desk system - even solutions costing many times more - is the direct link to us. This gives you the unique ability to configure the platform in any way you chose to efficiently and seamlessly share the responsibility of managing your IT resources. That's why we call it the Co-Managed Service Desk. We help you get the most out of your internal IT staff and allow you to work more efficiently and productively with us.

CANYON NETWORKS CO-MANAGED SERVICE DESK  BENEFITS

  • We give YOU complete control over what issues get sent to us, and when we get them.
  • Individual service tickets can be automatically routed using the powerful built-in work flow automation engine, or manually escalated. Either way, the system virtually guarantees you have immediate access to additional IT resources -whenever and wherever you need them - without the need to manage multiple vendors or add to your overhead.
  • Coverage outside of your normal business hours
  • Experts to lean on when you hit an IT problem you can't solve internally
  • Extra manpower to help during periods of peak demand








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